Use case — IT Services
Ticket triage, infrastructure monitoring, deployment, security watch: a set of IT automations that removes the repetitive work of your IT team or managed-services desk and keeps them on what matters.
Overview
Six automations covering the daily life of a tech team, a CIO or a managed-services provider — from ticket triage to infrastructure monitoring and DevOps. Each has a precise responsibility; together, they make the toil disappear.
Click an automation to see what it does — and the concrete result it produces.
Support triage & routing
An automation that reads each incoming ticket, understands the request, categorises and prioritises it, then routes it to the right team. Simple, known requests are resolved automatically. Your support only handles what really needs a human.
Example: a 'VPN connection impossible' ticket comes in; the automation classifies it as 'access & network', sets it to P2, sends the reconnection procedure and marks it resolved in seconds.
#IT-4821
“I can no longer connect to the VPN”
Hello, your VPN access has been reset. Here is the reconnection procedure in 3 steps…
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Book your free 1-hour consultation — we audit your tech processes (support, deployment, monitoring, security) and together define the automations to switch on first.