Support & FAQ

SevivɘƧ is an agency specialised in business process automation, custom ERP development and digital transformation. We help SMEs and small businesses become more efficient through AI and automated workflows.

We work across all sectors: accounting/finance, HR/recruitment, logistics, digital marketing, IT services. Our approach is agnostic: we adapt our solutions to your specific business processes.

Our core target is SMEs/small businesses (5-200 employees), because that's where the impact of automation is fastest. For larger organisations, we offer POCs on a pilot department before scaling.

Our rates vary depending on the complexity and nature of your project. Check our dedicated page for the full detail of our offers. See our pricing →

Yes, 100% free with no commitment. We analyse your current processes, identify automation quick wins and give you a costed roadmap. The only prerequisite: being a decision-maker in your company.

No — that's precisely what sets us apart. No forced subscription: you buy hours when you need them (Express, Standard, Advanced or Pro packs). Unused hours convert into automation credit. We do offer a Premium Pack at 357€/month for those who want ongoing support — but it's a choice, not an obligation.

Automation: self-hosted n8n on KVM + Docker. Backend: Node.js, Python. Frontend: React, Next.js, Vue.js. ERP: SAP, Oracle, Microsoft Dynamics, Notion, Google Workspace. Accounting: Accountable, WinBooks, Ciel, QuickBooks. AI: Anthropic, OpenAI, Perplexity, DeepSeek, Google Vertex AI, Mistral, Groq.

Business workflow (e.g. CRM lead, automatic follow-ups): 5-10 days. Complex workflow with AI (e.g. OCR invoice processing + validation): 2-4 weeks. ERP integration or full infrastructure: 1-3 months depending on scope. We give you a precise estimate after the free consultation.

Yes. Workflows hosted on your servers or EU cloud (GDPR compliant). We systematically sign NDAs. Data access only during the dev/debug phase, then revoked.

Yes, that's the beauty of n8n: a visual no-code interface. Building autonomy varies with your starting level — from a few days for simple adjustments to several weeks for full mastery of complex workflows. We adapt the pace to your team. For advanced changes, our support remains available on demand.

1) Book the free 1-hour consultation. 2) We analyse your processes and present the roadmap. 3) If you approve, we start within 1 week. 4) Your team builds autonomy. 5) Workflows delivered to production. 6) Post-delivery support included for 1 month.

Yes, custom Blueprints tailored to your real stack: self-hosted n8n, AI automation (Anthropic, OpenAI, Vertex AI, Mistral...), ERP integration (SAP, Oracle, Microsoft Dynamics), accounting tools (QuickBooks, Ciel, WinBooks). On-site or remote format, hands-on exercises on your real cases. You can also build autonomy through our community — resources, tutorials and peer support. See pricing →Join the community →

1 month of post-delivery support included (bug fixes, adjustments, questions). After that you're autonomous, or you can take support hours on demand (on-demand consulting packs). Full documentation provided.